New Canaan Cell Phone Improvements & Take the Town Cell Phone Survey

Improving the Town of New Canaan cell phone coverage is happening - but slowly. Take the Town cell phone survey to share your wireless experiences. Go to: http://surveymonkey.com/s/m2rl8f2


[Editor's Note: This blog post was originally published on Oct. 3.]

The Town of New Canaan and the Town Utilities Commission (utilities.commission@newcanaanct.gov) continue to actively work with the major wireless cell phone companies ( AT&T; Verizon; T-Mobile, etc.) to improve our wireless phone service.

While the Town is not responsible for providing any kind of telephone service, it is keenly aware that our wireless cell service is not as good as it should/could be.

This is especially true when it comes to making a 911 Emergency call on your cell phone. When parts of the town loose power, as it has during major storms, your regular home phone may not work.

It's during times like this, or during other emergency situations that people expect to be able to reach fire, police or emergency medical personnel on their cell phones. A missed 911 call could result in a disaster! 

Why is our cell phone coverage weak? Basically we don't have enough cell towers strategically located around our 22 square mile town.

Our topography is such that cell signals simply don't reach certain parts of town because of the many ridges and valleys within our borders.To this end we are making progress.

A new cell tower was built a year ago along Route 123 at the New Canaan Country Club. Another tower has been approved for construction by the CT Siting Council on the grounds of the Silver Hill Hospital in the Valley Road area.

Still another site is under review by the CT Siting Council on the Norwalk side of the line between New Canaan and Norwalk at the site of the old Amory off Exit 38 of the Merritt Parkway. And just recently a private land owner has agreed to sign a lease to build a cell tower on his property in the northern part of town. Progress albeit slow, is being made and will continue.Please take the on-line Town cell phone survey at: http://surveymonkey.com/s/m2rl8f2.

Results will be shared with the on-line and in print newspapers serving the town.

Tom Stadler, Town Administrative Officer, reminds everyone that the town supports the CT law to not use a cell phone or PDA device to make or receive a call or to text while you are driving.

If you need to use your cell phone or any PDA device while you are driving, please pull over to a safe area first. Tom's email address is: tom.stadler@newcanaanct.gov and his direct phone number is 203-594-3002.

Thanks for taking the Town cell phone survey and I would like to get your direct feedback about any and all aspects involving efforts to improve our wireless coverage. Thank you.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Geoff Pickard November 26, 2012 at 01:43 AM
NC--wrong again! See the New Canaan Advertiser story of 11/23. One NC family had to drive 2 miles to get a cell signal to call the fire department to come and put out their house fire. A town public works employee was trapped ion his truck surrounded by live wires. He called on his cell for help but the call did not go through. Fortunately a work crew came by and rescued the worker. The facts are that a majority of residents in New Canaan own and use cell phones. Unfortunately we currently have poor service in many parts of town. All we are trying to do is improve the wireless service and help assure that if someone has a problem, and they only have access to a cell phone to call 911, we want to call to go through. Do you really think this is unreasonable JC? Geoff Pickard
Geoff Pickard November 26, 2012 at 02:17 AM
NC. Send me your email address and I'll email you the town sponsored cell phone user survey which clearly shows that a majority of residents what better cell phone service. It's a big percentage. These same respondents also acknowledge that we need more cell towers to help fill in the holes in the coverage areas. For the record, no cell towers were off the air for 3 days. One tower did get overloaded with a large volumn of data ...probably kids texting or streaming videos etc. for a short time but never lost connectivity. Tell the New Canaan family who had to drive a few miles to get a cell signal to call the fire department because their home was on fire, or the town worker trapped in his vehicle surrouned by live wires during Sandy that better cell coverage is not needed! The fact is that we live in a connected world and cell phones are a big part of this daily process. Folks want better connectivity not less! PS: Your land-line is not invincible if the line to your home gets cut or damaged.
NCHammer November 26, 2012 at 04:43 AM
Ohhhh, I see, the problem with some cell service during Sandy was the kids' fault? Wow. Anyway.... Geoff, I said ANY utility is vulnerable. That includes land-lines. Again, your survey leaves out the key question of having the tower in plain view of one's home or property. If there is such cell tower/service support in NC, why are people, especially those with 8-10 acres, NOT lining-up to offer their property for a tower placement? Actions speak louder than words, and the survey. So no, I don't need the results.
Glen K Dunbar November 26, 2012 at 01:24 PM
We just got "talked": into switching iour services. Lisa is correct. If power goes out and you are w/Cablevision..you are stuck. I should point out that I think cell phones are so overrated. What did we do before they existed? Now, they have taken away all the pay phones for the most part. Sad. At any rate, I have NOBODY to call that I want to talk to. Moreover, NOBODY ever call me that I want to talk with. STINKS. Not that I am complaining. Ummm You all are lucky to be normal and happy and not like me...a miserable outcast GLEN
NCHammer November 26, 2012 at 01:35 PM
Is it nice of you to want the random occurrence of a 911 cell call to go through, YES. Is it unreasonable to expect people to de-value their and their neighbor's property just so that someone 'might' need to randomly make a 911 call (that is if the 'kids' are not overloading the tower at the time...) around that tower location, YES.


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