DOT, Metro-North to Unveil Customer Service Pledge

At about the same time a series of begin to , commuters who use the New Haven Line can also expect to see new signs go up on trains and at stations displaying the new state Department of Transportation and Metro-North "Customer Bill of Rights," which was reportedly finalized last week.

According to a report in the Stamford Advocate signs displaying the nine-point pledge, developed by members of the and the state DOT, will soon be installed in train cars and in stations. It states that Metro North customers "have a right to expect rail transportation that is safe, reliable, and professional."

The Bill of Rights includes a section in which the railroad promises to provide timely information and if needed prmopt medical assistance to passengers on board disabled trains — such as when a train became , leaving passengers trapped and without water or air conditioning for nearly an hour, and a . The pledge was reportedly drafted in response to that incident.

Signs displaying the pledge will be installed on trains and at rail stations — including the and the — and in other ways as well, the report states.